Privacy Policy

Introduction

Personal care of the user is important and becomes our priority, in accordance with the Personal Data Protection Act 2010.We will keep your personal information as long as necessary for use in connection with the purpose of retrieving such information. We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site. The use of OnPay or us in this policy refers to OnPay Solutions Sdn Bhd.

Scope

This Policy applies to any user of OnPay’s service, including your family members or other users under your account. Please make any friends or other users aware of this policy before you provide their personal information. Please make sure that everyone understands this policy before using OnPay.

Registration

In accessing this service or certain of the resources on the service, you may be asked to provide registration details including without limitation a valid e-mail address, date of birth, your full name, and the name of your sub domain. It is a condition of use of this service that all the details you provide will be correct, current, and complete. If OnPay believes the details are not correct, current, or complete, we have the right to refuse you access to the service or any of its resources.

Personal Information Taken

To use our services, you need to enter your personal information during the registration of the account as follows:

  1. Full Name
  2. Email Address
  3. Mobile Number
  4. Gender
  5. Birth Date

You can update your personal information at any time by opening the Account Profile section of your OnPay account.

We use the collected information for the following general purposes: provision of products and services, billing, identification and authentication, service improvement, contact, and marketing and research information such as (communication with you, promotions and surveys)

Log Files & Cookies

As you browse our site, the following information is automatically recorded by our servers:

  1. IP address
  2. The type of browser you use
  3. The website you have visited before our site
  4. Basic IP information
  5. Operating System used
  6. Date/time stamps.

This information does not identify individual users; it is used only for analysis purposes in our efforts to improve the quality of our sites site and services as well as for analysis of website usage and trends.

Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are stored on personal computers for reference purposes. We use both session ID cookies and persistent cookies. A session cookie expires when your browser is closed, and a persistent cookie may stay on your hard drive for an extended period. This also may be used to enable us to track and target the interests of our users so as to enhance the overall experience of using our site.

We have no access to or administration abilities over any cookies that are used by any advertisers on our site.

Data Retention

We store your information for as long as we have a legitimate business reason to do so or for as long as necessary to comply with our legal obligations or enforce our legal rights. The precise period for which that information will be retained will vary on a case-by-case basis or until you ask us to delete this information by email us to admin@onpay.my. Such period will be determined on the basis of the following criteria:

  • The length of time that you have any registered account with us.
  • Whether there are contractual or legal obligations that exist that require us to retain the data for period of time.
  • Whether there is any ongoing legal claim that relates to any interaction you have with us, or that is otherwise related to your relationship with us.
  • Whether any applicable law, statute, or regulation allows for a specific retention period.

Data Security

OnPay will protect the confidentiality of your personal information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of OnPay, its partners, its employees and other customers of OnPay services.

The security of your data is important to us. However, please be aware that no method of electronic storage can ever be 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Personal Information Safety

We follow accepted industry standards to protect any personal information you have provided to us. Your personal information is kept in a safe state, where access to personal information is restricted by a password. In addition, we have taken the necessary physical, technical and organizational measures to protect and safeguard the confidentiality of your personal information. You may submit any questions you may have about our security procedures by emailing us at admin@onpay.my.

Disclosure of Personal Information

The information you provide will not be shared with any third-party organization except: with your expressed consent, required by law or required for the purpose of the service or contract. For example, the process of paying for our services subscription such as online payment gateways provider. In addition, if there is a request from the authorities in accordance with the legal channels, we will submit your personal information.

Third Parties

OnPay.my may contain links to other sites, including without limitation, the sites of our distributors, social platforms (such as Facebook and Instagram), and vendors (such as Billplz, SenangPay, Tawk.to and etc), whose information practices may be different than ours.

You should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties. As you use the Service, third parties may place cookies and collect personal information concerning your online activities over time and across different websites.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website. Any amendments to this privacy policy will be published on our website. You are advised to always check this confidentiality policy for the latest information.

OnPay may disclose your Personal Data in the good faith belief that such action is necessary:

  1. To comply with a legal obligation.
  2. To protect and defend the rights or property of OnPay.
  3. To prevent or investigate possible wrongdoing in connection with the service.
  4. To prevent and detect fraud.
  5. To protect the personal safety of users of the service or the public.
  6. To protect against legal liability.

We also process your personal information when it is in our, or a third party’s, legitimate interests to do this and when these interests are not overridden by your data protection rights. For example, we have a legitimate interest in:

  1. Understanding how our customers use our services.
  2. Understanding and responding to customer feedback.
  3. Researching and analyzing the services our customers want.
  4. Able to provide offers and ideas that are relevant to you.

Refund, Cancellation and Renewal Subscription

You can cancel your subscription at any time. Please note that your confirmation cancellation within 24 working hours. Refunds will not be provided for any subscription that had been cancelled. We do not provide credit, refunds or prorated billing for subscriptions that are cancelled within active period of any subscription of package.

There are rules and regulations for you must renewal subscription before such as below things happened. In such a circumstance, your account will:

  • Account that already subscribed

    1. Expired (old package) within 15 days
    2. Account will Freeze within 30 days
    3. Deletion of Subdomain and Database

  • Account that never subscribe

    1. Expired (free package)
    2. Freeze within 30 days
    3. Deletion of Subdomain and Database

Changes

We reserve the right to periodically exchange or update any content in the policy.


*//*// Chat di sini